Toys “R” Us & Babies “R” Us launches Family and Friends Pick Up

Toys “R” Us and Babies “R” Us has enhanced their popular “Buy Online, Pick Up In Store” service, making it more convenient than ever for customers to designate an alternate person to pick up their order through “Family and Friends Pick Up”

“Buy Online, Pick Up In Store” offers customers the ability to browse and shop from the comfort of their own homes, while giving them the flexibility to pick up their purchases conveniently at the Guest Services desk at a nearby “R” Us store. This is a complimentary service that guarantees in-store access within 2 hours.

Orders must be picked up within 5 days of purchase and only the purchaser or the person they have designated may pick up the order. A drivers license or government issued ID is required to pick up an online order in-store.

Following are additional services available to help customers shop with Toys”R”Us and Babies”R”Us wherever, whenever and however they want this holiday season:

Find It In Stores – Toys”R”Us and Babies”R”Us customers can check whether a product is in-stock at their local store with a few simple clicks of their mouse on Once they choose an item and arrive at the product description page, customers can confirm its availability at stores up to 50 miles from their home by clicking “Select a Store” and entering their zip code.

Place an Online Order from an “R”Us Store for Free Home Delivery – To accommodate customers who are already shopping in a Toys”R”Us or Babies”R”Us store for a certain item and find that it may be out-of-stock, or the item they wish to purchase is available online only, store associates can determine availability of the item on the expanded catalog on and have it shipped to the customer’s home – free of charge.**

Locate Stock in a Nearby Store – Store associates can also locate inventory of out-of-stock items at a nearby store. Depending on the customer’s preference and when they need the item, the product can either be sent to the customer’s home or placed on hold for same-day pick up at an alternate location.

E-mail Notification When an Out-of-Stock Item on Becomes Available Online – Online shoppers searching for that specific LEGO® set or Disney® Princess item only to find that it is temporarily out-of-stock on can take advantage of the “Notify Me When Available” option. By signing up for notification, the customer will receive an e-mail alert as soon as the item becomes available online for purchase.

* “Buy Online, Pick Up In Store” is not available in Toys”R”Us Express or Outlet locations.

** Some exclusions apply.

Source: Toys R Us

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